Italy Trails Booking Process
1 - Send the request via the contact form
A team member will answer you as soon as possible by asking you some fundamental questions to understand your expectations, your interests, preferences and the dates of the trip. We want you to get to know Italy in the best possible way.
2 - Receive the proposal
Based on the elements you provide us, our team will send you a detailed itinerary proposal with an indication of the services and recommended locations. If you want to have an offer from your trusted travel agency, let us know and we will gladly cooperate during the planning of your trip.
3 - Options are discussed
Our intention is to let you experience Italy in the best possible way, so we will be at your disposal to explain and clarify any doubts. You can change your travel plan as often as necessary in order to develop the ideal itinerary. We will do our best to meet your expectations while respecting your budget. If you wish, we will be able to meet through our video-conferencing platform to ensure everything meets your expectations.
4 - Book your Trip
At the time when your journey will be finalized and set the itinerary with its estimate offer, to proceed with the booking of all the services included in your travel plan, we need to receive an email from you accepting and confirming your trip.
The booking confirmation involves payment of 40% deposit, while the remaining amount must be paid one month before your arrival. Depending on your travel dates, such as bookings made well in advance from 5 months before the date of arrival and the total amount of turnover, you will be required to pay a second deposit of 20%.
In this case the final payment due one month prior to your arrival date, will be equal to 40% instead of 60%.
In the event of unforeseen circumstances, we would like to reassure you that, should you cancel your trip within 30 days of your expected date of arrival in Italy, our cancellation policy requires the issuance of a voucher of the amount paid up to the date of cancellation, after verification and eventual deduction of amounts relating to any stays and other services already prepaid by us with non-refundable policy by the individual providers.
This voucher will be valid for 2 years to be used and deducted from the price related to your future booking of your new trip in Italy with Italy Trails.
5 - Enjoy your trip in Italy
When you arrive, you will meet a person from the Team who will give you all the travel accessories. Even if you travel independently, you won’t be alone because you can call our assistance service for any needs.
FAQ about booking
When should we start planning our trip?
Should I purchase Travel Insurance?
What to expect after booking from Italy Trails
Can you give me a cost breakdown of my costomized vacation?
When should we start planning our trip?
Ideally, we ask for at least 5 months’ advance notice, especially in the high season (May through September). Arrangements can be made on shorter notice, but you run the risk of missing out on the availability of our favorite hotels and guides. We want the best for our clients, and the more time we have, the more we can guarantee just that.
Should I purchase Travel Insurance?
We strongly encourage you to buy travel insurance at the time of booking, in the event you must cancel and forfeit funds or in the unfortunate case of injury or loss.
What to expect after booking from Italy Trails
Approximately one month prior to your departure date, you will receive a “Your Italy Your Way” Travel Packet consisting of a detailed day-to-day itinerary, our list of recommended restaurants, a “Helpful Hints Guide” for Italy, and your specific destinations, plus detailed information and contacts for your accommodations, tours and transportation.
Can you give me a cost breakdown of my costomized vacation?
The vacations we create are bundled packages and therefore we do not provide a cost breakdown. Our local suppliers give us bundled prices for the services provided and we do the same for our clients. We simply arrange for all your accommodations, transportation, local tour guides, restaurant reservations, and any other fun activities and experiences from the moment you arrive until the day of your departure. We also follow through your itinerary with you upon arrival to departure with 24/7 concierge service from Rome, Italy.
