At Italy Trails we love to make our guests dream of unique experiences and are constantly working to make your trip an unforgettable memory.
We have tried with this cancellation policy to be in a possible balance, between the needs of our guests and the problems of an increasingly complex sector.
Cancellation policy:
We hope nothing stands between you and your holiday with Italy Trails. If you need to cancel your reservation or any part of it, the cancellation must be received through our email contacts and will take effect from the date of receipt.
The cancellation fees based on the date of cancellation are as follows:
- Cancellation within 90 days of arrival: penalty of 20% on the amount of the trip plus any airline reservations or any other service already paid in full and non-refundable.
- Cancellation between 89 days and 60 days: penalty of 40% plus airline reservations or any other service already paid in full and non-refundable.
- Cancellation between 59 days and 30 days: 50% penalty airline reservations or any other service already paid in full and non-refundable.
- Cancellation between the 29th day until arrival: 100% penalty
Two years voucher option:
You have the option to convert your credit of what you already paid into a voucher with validity for a new trip in the following two years. If you choose this option, the voucher will not be convertible into cash.
Insurance:
We strongly encourage you to purchase a travel insurance that protects you both for the health part and for the part concerning the services of Italy Trails, We are at your disposal for any advice regarding this choice.
